Privacy Policy for swanseabayfestival.com
We are staunchly committed to protecting and meticulously safeguarding the privacy, confidentiality, and security of personal information relating to our website visitors and service users. This commitment extends across all our operations, systems, and processes.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for maintaining comprehensive oversight of how your personal information is collected, used, and protected throughout our systems.
We may process usage data (“usage data”), which comprehensively includes browser type and version, operating system details, page view timestamps, navigation patterns, time spent on pages, referral sources, and device identifiers. This information is collected through automated logging systems, cookies, and analytics tools and may include session duration statistics, feature interaction data, and download statistics. The source of this data is our analytics software and server logs. We process this information for several important purposes, including website optimization, user experience improvement, security monitoring, and performance analysis, which enables us to enhance site functionality, detect potential security threats, and provide personalized content delivery. The legal basis for this processing is our legitimate interests in monitoring and improving our website services.
We may process account data (“account data”), which comprehensively includes your name, email address, telephone number, billing address, and account settings preferences. This information is collected through registration forms, account creation processes, and direct user input and may include newsletter preferences, communication settings, and account security choices. The source of this data is direct user submission. We process this information for account management, service provision, communication purposes, and security verification, which enables us to maintain secure user accounts, process transactions, and provide customer support. The legal basis for this processing is the performance of a contract between you and us and/or taking steps at your request to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes your profile picture, biographical information, interests, preferences, social media handles, and event participation history. This information is collected through profile completion forms, social media integration, and user preferences settings and may include dietary requirements, accessibility needs, and event preferences. The source of this data is your direct input and connected social media accounts. We process this information for personalization, event management, community features, and service enhancement, which enables us to provide tailored experiences, facilitate event participation, and improve user interaction. The legal basis for this processing is our legitimate interests in providing and improving our services.
Your Rights:
Right to Access: You have the right to obtain confirmation about whether we process your personal data and request copies of this data. This includes the ability to receive information about the purposes of processing, categories of personal data concerned, and recipients of your data. To exercise this right, you can submit a formal request through our dedicated data access portal or contact our privacy team directly. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.
Right to Rectification: You have the right to have inaccurate or incomplete personal data corrected or completed without undue delay. This includes the ability to update personal information, correct errors in your data, and modify incomplete information. To exercise this right, you can access your account settings or submit a correction request through our support system. We will respond within 15 days and may require account password verification, supporting documentation, and email confirmation to verify your identity.
Right to Erasure: You have the right to request the deletion of your personal data when there is no compelling reason for its continued processing. This includes the ability to remove account information, delete uploaded content, and withdraw processing consent. To exercise this right, you can submit an erasure request through our privacy center or contact our data protection officer. We will respond within 30 days and may require account ownership verification, written confirmation, and two-factor authentication to verify your identity.
Right to Restrict Processing: You have the right to limit the ways in which we use your personal data when you have concerns about its accuracy or our processing methods. This includes the ability to temporarily halt data processing, limit data usage, and suspend certain processing activities. To exercise this right, you can submit a processing restriction request through our dedicated form or contact our privacy team. We will respond within 20 days and may require identity verification documents, account security questions, and written authorization to verify your identity.
Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit this data to another controller. This includes the ability to download your data, transfer information between services, and receive data in compatible formats. To exercise this right, you can use our data export tool or submit a portability request through our system. We will respond within 30 days and may require multi-factor authentication, account verification, and formal written request to verify your identity.Data Processing and Security Measures
We process Service Data which includes account credentials, profile information, and service preferences. This processing involves secure storage, authentication verification, and profile management, enabling us to deliver personalized festival experiences and manage user accounts. For example, in the context of event management, this includes ticket purchases, show preferences, and scheduling options. The legal basis for this processing is legitimate interest and contractual necessity, specifically to fulfill our service obligations and enhance user experience.
We process Technical Data which includes device information, IP addresses, browser types, and usage patterns. This processing involves automated collection, analysis, and storage, enabling us to optimize website performance and ensure security. For example, this includes monitoring traffic patterns during peak festival booking periods and adapting our infrastructure accordingly. The legal basis for this processing is legitimate interest, specifically to maintain service reliability and security.
We process Communication Data which includes email correspondence, support tickets, and feedback submissions. This processing involves message routing, storage, and response management, enabling us to provide customer support and maintain service quality. For example, this includes handling venue inquiries and processing special accommodation requests. The legal basis for this processing is legitimate interest and consent, specifically to address user needs and improve our services.
We process Transaction Data which includes payment details, purchase history, and billing information. This processing involves secure payment processing, record keeping, and financial reporting, enabling us to manage ticket sales and related transactions. For example, this includes processing festival pass purchases and merchandise orders. The legal basis for this processing is contractual necessity and legal obligation, specifically to complete transactions and maintain required financial records.
We process Preference Data which includes entertainment preferences, dietary requirements, and accessibility needs. This processing involves preference tracking and analysis, enabling us to personalize user experiences and improve our services. For example, this includes tailoring event recommendations and accommodating specific needs during festivals. The legal basis for this processing is consent and legitimate interest, specifically to enhance user satisfaction and service delivery.
Security Measures
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Data Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Binding Corporate Rules, and Privacy Shield certifications. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by ISO 27001, GDPR standards, and local data protection laws, ensuring compliance with international regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: 7 years after account closure to comply with business and legal requirements
Usage Data: 2 years to analyze long-term usage patterns and improve services
Transaction Records: 7 years to meet financial and tax regulations
Communication History: 3 years to maintain service continuity and handle ongoing inquiries
Technical Logs: 1 year for security analysis and system optimization
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for swanseabayfestival.com
Essential cookies serve fundamental functions for basic website operations. These cookies process authentication tokens, security parameters, and session data to enable core website functionality. In our festival context, these cookies maintain secure ticket purchasing sessions, store temporary cart information, and ensure smooth navigation between event pages.
Essential cookies are vital for website functionality. These cookies handle user authentication, maintain security protocols, and manage technical stability. We use them specifically for:
– User authentication during ticket purchases
– Security measures for payment processing
– Basic site operations and navigation
– Session management for event bookings
– Technical stability across festival schedules
Functional cookies enhance your experience by remembering your preferences. They enable:
– Language preferences for international visitors
– Region-specific event times and dates
– User interface customization
– Feature optimization for ticket selection
– Personalized settings for event reminders
Analytics cookies help us understand user behavior. They collect information about:
– Page interactions with event listings
– Navigation patterns through festival schedules
– Feature usage in booking systems
– Session duration on performance pages
– User preferences for event types
Performance cookies assess and improve website operation by:
– Monitoring site speed during peak booking periods
– Identifying technical issues in the checkout process
– Optimizing content delivery for event media
– Analyzing user experience with virtual tours
– Tracking system performance during ticket releases
Cookie Management
You can control cookie preferences through:
– Browser settings
– Cookie consent tools
– Privacy preferences
– Account settings
For EU residents, we ensure:
– Explicit consent mechanisms
– Data minimization
– Purpose limitation
– Storage limitations
– Processing transparency
California residents have additional rights:
– Right to know about personal information collected
– Right to delete personal data
– Right to opt-out of data sales
– Right to non-discrimination
– Right to access collected information
Regarding users under 13:
– Age verification requirements
– Parental consent procedures
– Limited data collection
– Special protection measures
– Parental access rights
Policy updates involve:
– Regular review procedures
– User notifications
– Consent renewal when required
– Clear change documentation
– Continuous compliance monitoring
For privacy-related inquiries:
– Primary Contact: [email protected]
– Response Time: Within 48 hours
– Verification Required: For data-related requests
– Available Support: Privacy concerns, data requests, rights exercise
This policy was created specifically for swanseabayfestival.com and covers all associated services within the festival and entertainment industry.
